Our web hosting lifetime satisfaction guarantee
If you’re not completely happy with our service, we guarantee to refund any unused amounts PLUS any fees paid for the current month…no matter how long you’ve been using our services.
We understand you may know nothing about us, and perhaps little about web hosting, and you’re not sure if we will deliver on our service promise.
Have confidence you’ll never be left out of pocket.
Guaranteed web hosting in Australia
- Local knowledge and that Australian sense of a “fair go” – all our technical and sales staff are in Australia;
- We are a web hosting company that is genuinely in Australia – we don’t host your web site overseas. Your web site will be hosted in Australia, on our own web servers, in a data centre in Sydney; and
- Your web site will view faster than a web site hosted on a server overseas. Not necessarily due to the web hosting servers overseas being slower, but rather due to the distance of the wires/fibre (yes, light takes time to travel over long distances too!), meaning the response time to load each image or item on a web page from overseas is longer.
Phone us right now
Talk to a real person, even though you may not be looking to sign up for our services right away – we’re friendly, helpful, and know our stuff. We appreciate you’re shopping around to find the best low cost, reliable web hosting in Australia. But telephone us now on 1800 664 321. Speak to us in person and decide for yourself if we can deliver what you need.
Demand genuinely good service
- You’ll never wait for days to get a response because all our web hosting support staff are in Australia – all Red Rook’s management, staff and infrastructure is in Australia;
- You can be certain of a fast response to either an emergency situation or a general enquiry or request;
- If you do have an emergency, we have a telephone number you can call, any time of the day or night;
- You’ll have no problems with time zone differences because we are locally based in Australia; and
- Our customers don’t lie… see for yourself what they say about us.
Reliable web hosting is what you pay for
- Red Rook never claims, or tries to be, a cheap web hosting company. We know other companies may have cheaper prices, but they often host their web sites overseas;
- They also don’t provide telephone support, fast response times, or personalised attention – although they’ll say they do;
- We get new customers when, after being burnt, they realise the value of genuinely good service; and
- Most of our customers are as a result of word-of-mouth referrals.
Just think… how many sales might you lose if your web site was down for just 24 hours, and how much is that worth to you?
Upgrade or change services as you need
- You will not lock yourself in – as your web site grows and your needs change, we have the additional services that can make it happen. Even if you’ve paid 12 months up front, you’ll not be financially disadvantaged.
- For Windows web hosting or Linux web hosting, personal or business databases, ecommerce solutions, unmetered data transfer, domain name registrations, web site design, web site hosting, and web site management, all within Australia.
- If you need your own dedicated server, we can help with that too!