- According to the dictionary, ‘cheap‘ is defined as ‘costing very little; relatively low in price; inexpensive‘. But ‘cheap‘ is also defined as ‘of little account; of small value; mean; shoddy‘.
- Many web hosting companies offer “cheap” web hosting because they cut costs on support and service. Red Rook offers Australian web hosting at a great price. If you want good customer service, then generally ‘you will get what you pay for’ when it comes to web hosting.
- If support and service is of little consequence to you, there are plenty of web hosting companies happy to take your money. In the end, they’ll cost you more in time because problems can take far too long to resolve, if in fact you can resolve them at all.
- Red Rook provides a 24/7 emergency service. If you can’t see your web site, or a critical email account isn’t working, you’ll be able to get a response from us. If it’s not an emergency, we ask you to submit a Support Request and you’ll be responded to in very good time.
- Think of it like this… the web hosting is free… it’s the customer service for which you should be willing to pay.