Privacy Policy
Introduction
Red Rook respects each individual’s right to personal privacy. We will collect and use information through our web site only in the ways disclosed in this statement. This statement applies solely to information collected at Red Rook’s web site.
Part I. Information Collection
Red Rook collects information through our web site at several points. We collect the following information about primary visitors:
- Business/personal information as detailed in our online order form.
We collect the following general demographic data that is not personally identifiable information:
- The time/date a visitor visits our web site; and
- The IP address (when available) of the visitor.
We collect demographic data in order to determine the methods by which visitors found our web site and the effectiveness of our marketing effort..
We collect this information through automatic logging files, and so on. The information is collected involuntarily. Other information we request is optional.
We do employ cookies. A cookie is a small text file that our web server places on a user’s computer hard drive to be a unique identifier. Cookies enable Red Rook to track visitor usage patterns. Our cookies do not have an expiration date. Our cookies do not collect personally identifiable information.
Part II. Information Usage
The information collected by Red Rook will be used for customer purchase purposes and/or web site visitor activity analysis.
Registered users may receive additional announcements from us about products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.
The information we collect will not be used to create customer profiles based on browsing or purchasing history. We may supplement information collected at our web site with data from other sources (such as credit history to authorize purchases).
We do not share data with third parties. Users may opt in to have their information shared with third parties.
We offer links to other web sites. Please note: When you click on links to other web sites, we encourage you to read their privacy policies. Their standards may differ from ours.
Our web site may periodically offer chats, forums, message boards, or feedback forms. Please be advised that information posted in these venues may become public knowledge.
If our policy on information collection or uses changes, we will advise you by updating this document.
Part III. Access to Information
Red Rook maintains the accuracy of our information by requesting that customers provide updated personal and business details, when such changes arise. Users may access their own personal information and contact us about inaccuracies they may find by contacting us via email. Users may delete their information from our database by requesting such removal, in writing. Removal may take up to 30 days.
Part IV. Problem Resolution
If problems arise, users may contact Red Rook by our online feedback form at http://www.redrook.com/support/feedback.php or by post addressed to Red Rook, PO Box 793, Sandy Bay TAS 7006.
We are committed to resolving disputes within 30 days.
Part V. Data Storage and Security
Red Rook protects user information with the following security measures:
- 128 bit SSL encryption of credit card details; and
- offline (local) storage of all personal details and removal of any personal information from the internet once it has been retrieved.
Please contact us for more information in relation to this Privacy Policy.
