Frequently Asked Questions
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Started | Technical
Information
Technical
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Design | Website
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General Information
1. What is web hosting / web site hosting?2. Why have a web page / web site? Why have my web site hosted?
3. How do I contact Red Rook?
4. Does Red Rook offer a money-back guarantee?
5. Is there a minimum hosting contract period?
6. Are there any hidden costs or will I get billed unknowingly?
7. What are Red Rook's standard Terms of Trade?
8. What happens if I cancel my web hosting before I have used up all my credit?
9. What payment options are available?
10. Can I submit my credit card details over the internet?
11. When I sign up for hosting, how long will it take to have it set up?
12. Why do I get billed, even when my new web site is not visible?
13. I need a service not offered in one of the Hosting Packages. Can Red Rook help?
14. How do I calculate how much disk space I will need for my web sites?
15. Where do I obtain my Customer ID?
16. I don't have internet access. Can I still have a web site?
17. What type of domain names does Red Rook host?
18. Can I have my own domain name?
19. I already have my own domain name. Can Red Rook host my site?
20. I have registered a new domain name. How do I use it instead of my existing domain name?
21. Can I have email addresses without a web site?
22. Can I get more POP email accounts or email addresses, and how many?
23. Can I use Microsoft (MS) Frontpage 2002 Extensions?
24. Does Red Rook support PHP and SSI (Server Side Includes)?
25. Can Red Rook provide me with free FTP software?
26. Can I use FTP with my Frontpage 2002 Extensions Enabled website?
27. Does Red Rook support ASP?
28. Can I use CGI (common gateway interface)?
29. Does Red Rook allow Discussion Forums?
30. What type of SSL Certificate can Red Rook provide?
31. Does Red Rook allow SSH, Telnet or Shell access to my site?
32. Can I use different IP addresses for different domains I host with Red Rook?
Red Rook is your Australian web hosting company. We serve customers seeking a web hosting provider in Australia, with Australian infrastructure and support. Whether you're in need of hosting for your web site, good ideas for a domain name, or perhaps even domain name registration, we're here to help.
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