Frequently Asked Questions

All Questions | General Information | Getting Started | Technical Information
Technical Terms | E-commerce | Website Design | Website Promotion

General Information

1.	What is web hosting / web site hosting?

2.	Why have a web page / web site? Why have my web site hosted?

3.	Who is Red Rook?

4.	How do I contact Red Rook?

5.	Does Red Rook offer a money-back guarantee?

6.	Is there a minimum hosting contract period?

7.	Are there any hidden costs or will I get billed unknowingly?

8.	What are Red Rook's standard Terms of Trade?

9.	What happens if I cancel my web hosting before I have used up all my credit?

10.	What payment options are available?

11.	Can I submit my credit card details over the internet?

12.	When I sign up for hosting, how long will it take to have it set up?

13.	Why do I get billed, even when my new web site is not visible?

14.	I need a service not offered in one of the Hosting Packages. Can Red Rook help?

15.	How do I calculate how much disk space I will need for my web sites?

16.	Where do I obtain my Customer ID?

17.	I don't have internet access. Can I still have a web site?

18.	What type of domain names does Red Rook host?

19.	Can I have my own domain name?

20.	I already have my own domain name. Can Red Rook host my site?

21.	I have registered a new domain name. How do I use it instead of my existing domain name?

22.	Can I have email addresses without a web site?

23.	Can I get more POP email accounts or email addresses, and how many?

24.	Can I use Microsoft (MS) Frontpage 2002 Extensions?

25.	Does Red Rook support PHP and SSI (Server Side Includes)?

26.	Can Red Rook provide me with free FTP software?

27.	Can I use FTP with my Frontpage 2002 Extensions Enabled website?

28.	Does Red Rook support ASP?

29.	Can I use CGI (common gateway interface)?

30.	Does Red Rook allow Discussion Forums?

31.	What type of SSL Certificate can Red Rook provide?

32.	Does Red Rook allow SSH, Telnet or Shell access to my site?

33.	Can I use different IP addresses for different domains I host with Red Rook?

Getting Started

1.	How do I add another email address?

2.	How do I check for domain name availability?

3.	What makes a good domain name for my business?

4.	What types of domain names can I have?

5.	Can Red Rook register my domain name for me?

6.	Will Red Rook delegate my domain name for me?

7.	I don't have my web site designed yet. Can I start promoting my new web site and email addresses?

8.	How much disk space do I need for my web site?

9.	Can I change or update my web page myself? How often?

10.	How do I receive emails to 2 different email boxes?

11.	How do I connect to the Internet now that Red Rook is hosting my web site?

12.	What about my e-mail?

13.	What sort of content can I have on my web site?

14.	What information does Red Rook need in order to transfer (delegate) my domain?

15.	How do I test a virtual site while I am waiting for the DNS records to propagate?

16.	How do I set up a password-protected web page?

17.	What are Red Rook Web Hosting's Name Server details?

18.	How do I setup Outlook Express to send and receive emails?

19.	Can I still download emails to my computer if I use Webmail?

20.	I can't see my website. How can I troubleshoot to find the problem?

21.	How do I access statistics for my website?

22.	I have delegated my domain name but still can't see my website.

23.	How do I change my passwords for my email and admin Control Panel?

24.	Can I create a sub-domain?

25.	I have uploaded my website but it isn't displaying.

26.	I have an email hosted elsewhere. How do I redirect emails to my email hosted with Red Rook?

27.	How do I access my Webmail account?

28.	Can I register my domain with one company and host the web site with another?

29.	How do I set up another POP email account?

30.	How do I create an email alias?

31.	How do I access my email Control Panel?

32.	How do I test my website before it goes live?

33.	Does Red Rook allow mass emails or SPAM?

34.	What speed connection to the Internet will my web page have?

35.	I need 100 POP email accounts, is there a bulk discount?

36.	What folder should I FTP files to?

37.	How do I set up FTP with Dreamweaver?

38.	How do I set up my SSL Certificate?

Technical Information

1.	MySQL Error - Can't open file: 'something.MYD'. (errno: 145)

2.	I am having problems receiving my emails

3.	Disk quota exceeded Email Error Message

4.	I am having problems delegating / moving my domain name.

5.	How do I access my email using a mobile device?

6.	I can't log in to my database. What is wrong?

7.	I can't access my Webmail

8.	How do I reduce the amount of spam my email inbox receives?