Frequently Asked Questions

General Information | Getting Started | Technical Information
Technical Terms | E-commerce | Website Design | Website Promotion

General Information

1. What is web hosting / web site hosting? 2. Why have a web page / web site? Why have my web site hosted? 3. Who is Red Rook? 4. How do I contact Red Rook? 5. Does Red Rook offer a money-back guarantee? 6. Is there a minimum hosting contract period? 7. Are there any hidden costs or will I get billed unknowingly? 8. What are Red Rook's standard Terms of Trade? 9. What happens if I cancel my web hosting before I have used up all my credit? 10. What payment options are available? 11. Can I submit my credit card details over the internet? 12. When I sign up for hosting, how long will it take to have it set up? 13. Why do I get billed, even when my new web site is not visible? 14. I need a service not offered in one of the Hosting Packages. Can Red Rook help? 15. How do I calculate how much disk space I will need for my web sites? 16. Where do I obtain my Customer ID? 17. I don't have internet access. Can I still have a web site? 18. What type of domain names does Red Rook host? 19. Can I have my own domain name? 20. I already have my own domain name. Can Red Rook host my site? 21. I have registered a new domain name. How do I use it instead of my existing domain name? 22. Can I have email addresses without a web site? 23. Can I get more POP email accounts or email addresses, and how many? 24. Can I use Microsoft (MS) Frontpage 2002 Extensions? 25. Does Red Rook support PHP and SSI (Server Side Includes)? 26. Can Red Rook provide me with free FTP software? 27. Can I use FTP with my Frontpage 2002 Extensions Enabled website? 28. Does Red Rook support ASP? 29. Can I use CGI (common gateway interface)? 30. Does Red Rook allow Discussion Forums? 31. What type of SSL Certificate can Red Rook provide? 32. Does Red Rook allow SSH, Telnet or Shell access to my site? 33. Can I use different IP addresses for different domains I host with Red Rook?

Getting Started

1. How do I add another email address? 2. How do I check for domain name availability? 3. What makes a good domain name for my business? 4. What types of domain names can I have? 5. Can Red Rook register my domain name for me? 6. Will Red Rook delegate my domain name for me? 7. I don't have my web site designed yet. Can I start promoting my new web site and email addresses? 8. How much disk space do I need for my web site? 9. Can I change or update my web page myself? How often? 10. How do I receive emails to 2 different email boxes? 11. How do I connect to the Internet now that Red Rook is hosting my web site? 12. What about my e-mail? 13. What sort of content can I have on my web site? 14. What information does Red Rook need in order to transfer (delegate) my domain? 15. How do I test a virtual site while I am waiting for the DNS records to propagate? 16. How do I set up a password-protected web page? 17. What are Red Rook Web Hosting's Name Server details? 18. How do I setup Outlook Express to send and receive emails? 19. Can I still download emails to my computer if I use Webmail? 20. I can't see my website. How can I troubleshoot to find the problem? 21. How do I access statistics for my website? 22. I have delegated my domain name but still can't see my website. 23. How do I change my passwords for my email and admin Control Panel? 24. Can I create a sub-domain? 25. I have uploaded my website but it isn't displaying. 26. I have an email hosted elsewhere. How do I redirect emails to my email hosted with Red Rook? 27. How do I access my Webmail account? 28. Can I register my domain with one company and host the web site with another? 29. How do I set up another POP email account? 30. How do I create an email alias? 31. How do I access my email Control Panel? 32. How do I test my website before it goes live? 33. Does Red Rook allow mass emails or SPAM? 34. What speed connection to the Internet will my web page have? 35. I need 100 POP email accounts, is there a bulk discount? 36. What folder should I FTP files to? 37. How do I set up FTP with Dreamweaver? 38. How do I set up my SSL Certificate?

Technical Information

1. MySQL Error - Can't open file: 'something.MYD'. (errno: 145) 2. I am having problems receiving my emails 3. Disk quota exceeded Email Error Message 4. I am having problems delegating / moving my domain name. 5. How do I access my email using a mobile device? 6. I can't log in to my database. What is wrong? 7. I can't access my Webmail 8. How do I reduce the amount of spam my email inbox receives? 9. I have lost / can't remember my username and password. What do I do? 10. I am having trouble publishing changes to my website. 11. People are sending me emails but they keep bouncing. 12. How do I redirect traffic from a second domain name to my primary domain that hosts my site? 13. What is the absolute path to PERL? 14. What is the absolute path to SENDMAIL? 15. I have uploaded or FTP'd my web data but the site still displays a Red Rook page. Why? 16. Are there any recommended documents on PHP security?

Technical Terms

1. Web Page 2. Web Site 3. Web Browser 4. Web Address 5. POP Email 6. What is a Domain Alias? 7. Email Alias 8. Disk Storage Space 9. Ability to use your own domain name 10. Email Forwarding (Redirection) 11. Autoresponder (Automated Reply) 12. WebMail 13. Domain Name Delegation 14. Existing Site Transfer 15. Data Transfer (Traffic) 16. Technical Support 17. File Transfer Protocol FTP 18. Microsoft FrontPage 2002 Extensions 19. What is PHP? 20. What's the difference between a Shared and Dedicated Secure Certificate (SSL)?

E-Commerce

1. Can Red Rook help me sell my products / services on the Internet?

Web Site Design

1. I do not have a web page yet, how do I make one? 2. Can Red Rook design a web page and get my web site up? 3. My web page is not showing what I expect. Are the server settings correct? 4. I'm having trouble with javascript. 5. I am programming in Perl and having some problems. 6. I need help with CGI scripting. 7. How do I create an online form using Frontpage to send me an email? 8. How do I generate an email from a PHP script? 9. Do I always have to type the www in front of my domain name? 10. Why does my webpage show a question mark instead of the copyright symbol? 11. How do I password protect a directory or folder on my web site? 12. How do I customise error messages for my web site? 13. TUTORIALS - I need more information on PHP

Web Site Promotion

1. How do I promote my web site myself? 2. Can Red Rook Web Hosting help promote my web site? 3. What does the Webalizer Report information mean?

Six important steps to a successful Internet presence... Click here

Simple one page sites, to complex database driven... Click here

Home | Hosting Plans | Sign up | FAQ | Support | Resources | Other Services | Terms | About | Contact | Sitemap
Adelaide | Brisbane | Canberra | Melbourne | Perth | Sydney | Hobart
Copyright © 1999 - 2006 Red Rook

Order Frequently Asked Questions Support Link To Us

PAGE DESCRIPTION